At aeriez we know your time is valuable. Unfortunately, our day-to-day actions sometimes lead to non-value-added time. Time that we could have spent more efficiently to achieve our goals. Identifying the losses over departments helps us to take proper actions. Let's continue with some examples of non-value-added time in our daily activities within the manufacturing environment. 

Finding the person who knows.
Sometimes we need support from our colleague's, in our daily activity's. But it isn't clear who to contact best. We make calls, set up meetings, and send emails with a dozen colleagues in CC. We find ourselves going from one person to another... to find support. 

The status of a request is unknown.
Once we find the person who can support us, we submit our request. But it isn't clear what the progress of our request is. Thoughts like: "Are they working on it?" or "Have they forgotten my request?" go through our minds. We find ourselves in daily contact... to receive a status update.

 
Backtracking issues.
As a stakeholder we are accountable for certain processes. But they forgot to inform me during the last issue. We contact first line employee's, simulate the issue or check all our mails to find an answer. We find ourselves backtracking issues... to find out what actually happened.