At aeriez we know your time is valuable. Unfortunately our day to day actions sometimes lead to non-value added time. Time that we could have spend more efficiently, to achieve our goals. Identifying the losses helps us to take proper actions. Let's continue with some of examples of non-value added time within the manufacturing environment. 

Finding the person that has the knowledge.
Sometimes we need support from our colleague's, in our daily activity's. But it isn't clear who to contact best. We make call's, setup meetings, send mails with a dozen collegues in CC. We find ourselves going from one person to another... to find support. 

The status of a request is unknown.
Once we find the person that can provide us with support we submit our request. But it isn't clear what the progress of our request is. Thoughts like: "Are they working on it?" or "Have they forgotten my request?" go through our minds. We find ourselves in daily contact... to receive a status update.

 
Backtracking issues.
As a stakeholder we are accountable for certain processes. But they forgot to inform me during the last issue. We contact first line employee's, simulate the issue or check all our mails to find an answer. We find ourselves backtracking issues... to find out what actually happened.